We will inspect the returned product once received and issue a credit or send an exchange. If there is something wrong with your item, you can choose a full refund or an exchange. If you are unhappy for any reason with your purchase, you can return it to us for an exchange or a full refund, minus the original shipping cost within 30 days of receiving your order. Please contact us using our contact form to initiate a return. Shoes don't fit? Not a problem, we'll do a one time exchange on any non-clearance shoes, 100% Free! You never have to worry about buying shoes online from us!Īt Groove Bags we want you to be 100% satisfied with your purchase. Choose the "SafeGuard Shipping Guarantee" subject and enter details to open a claim. There may be some delay during the holidays. Otherwise, you can expect the following ship times:ĭid you opt in for safeguard shipping guarantee and have your online purchase lost, damaged or “porch pirated” while in transit? Contact our support team here to open a claim. On average it takes us 7 to 12 business days to print and hand stitch your order before we ship it out. If you are ordering items that are not available for express shipping but also products that do qualify, please contact us and we can upgrade the qualifying products to express shipping.Does not qualify for use with any Free Shipping Coupon Codes.Tax and charges are not included in our base price.Standard shipping is delivered via USPS in the United States.Please read our important shipping notices below:
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